A new order was placed # OD40523191632
And it was dispatched last night.
THE MAIL RECEIVED AFTER SHIPMENT, SERIOUSLY! ARE THEY KIDDING ME!!!!!!!!!
THEY MUST STOP ME EARLIER WHEN THE ORDER WAS PLACED EVEN!!!!!!!!!! THEY TOOK MY MONEY AND THEY SENT EMAIL LIKE THIS TO ME.
And at 2AM in the night, he got this mail
THEY SAID THEY CALLED ME AND DID NOT CONTACT, THEY ARE CALLING ME AT 12:50 IN NIGHT??? WHICH CUSTOMER SERVICE CALL AT 12:50 IN NIGHT!!!!!!!!!!!!!!
But as seen here, I ORDERED 2 LAPTOPS ONLY? SO NOW THE FLIPKART PEOPLE WILL DECIDE WHAT AND HOW MUCH SHOULD I BUY?
When I called up customer care, the reason was given that not more than 1 products can be brought, but I myself checked the cart, it was that not more than 3 products can be ordered. ( There was an old order #OD40425079019 which also contained 2 of the exact sku's )
Well I dont understand the logic, that an order being cancelled after it is being shipped. Neither I got any call or such at 2am in the midnight. I am sure this is just dummy email template that is being sent. Now this is even pissing me off! Fraud detection can happen before an order is shipped, cancelling ordering after it is shipped using a dummy email doesnt make any sense and also when the customer called in before placing the order to confirm it.!
I digged a bit and i was told that i have been blacklisted for buying more than 1 products! F*****K.
Even My books was
What I don't understand "Flipkart First Customer" is tagged as "blacklisted_customer".
Now I am so pissed off he is has recorded the customer care conversation and is saying to share it on social media. And start shopping from alternate e-commerce website.
This is going really crazy, cancelling Flipkart First Customer's order marking him as blacklist_customer. No option to return-to source, forcing only refund to wallet, THAT MEANS I HAVE TO BUY FROM THEIR WEBSITE ONLY OR TO CALL THEM AGAIN AND AGAIN FOR REFUNDING MONEY!
DOES NOT IT SEEMS THEY ARE OVERESTIMATION THESE DAYS! AND THE COMPANY IS MAKING FOOL!
THIS IS NOT THE ONE RECENTLY HAPPENED ANOTHER TO ME!
Its really painful for me to type this mail, but this time I am forced to write. Things like this will really make me and other people, really think before placing order after even being a "Flipkart First Customer".
They cancelled all the orders including BOOKS, are any of the book is same in this, so according to the customer support and system, they said only 1 single product of same, THEN HOW CAN BOOK BE CANCELLED?
ARE THEY DONT HAVE ENOUGH TECHNOLOGIES IN PLACE, THEY JUST SHOW CASE OF THEIR GMV OF 1 BILLION USD!???????????
WHAT IS HAPPENING?
Now see this, in their WALLET, THERE NO OPTION FOR EVEN ASKING THEM TO REFUND THAT IN TO MY ACCOUNT DIRECTLY, I HAVE TO CALL THEM, THEN THEIR BACKEND TEAM WILL DO, SO THIS IS WHAT THEY REACT HYPER ON THEIR TECHNOLOGIES.
I am ashamed to say that the COMPANY FLIPKART, that boats to be biggest eCommerce company DOES NOT EVEN HAVE TECHNOLOGIES AT THEIR PLACE.
FIRST IMPROVE YOUR Technolgoies to be the biggest eCommerce in COUNTRY to be the AMAZON of India (Which i doubt you will be ever). Flipkart should buy from AMAZON and should experience their service to implement in their companies.
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